PRIVACY POLICY - BXMBXM

This Privacy Policy explains how Bxmbxm ("Bxmbxm", "we", "us") collects, uses, and protects personal information when you visit bxmbxm.com, make a purchase, submit a custom order enquiry, contact us, or sign up to our mailing list.

1. INFORMATION WE COLLECT

Depending on how you use our site, we may collect:

— Name, email address, and phone number

— Shipping and billing address

— Payment information (processed securely by our payment provider — we do not store full card details ourselves)

— Order history and custom order details (e.g. measurements, design preferences, reference photos you provide)

— Instagram handle or other details you provide when entering a competition or promotion

— Technical information such as browser type, device, and general location, collected automatically via cookies and analytics tools

— Any information you provide when contacting us directly, e.g. via our Contact page or email

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

— Process and fulfil orders, including custom commissions

— Communicate with you about your order or enquiry

— Send marketing communications, only if you've opted in — you can unsubscribe at any time

— Run competitions and promotions you choose to enter

— Improve our website and understand how it's used

— Meet our legal and accounting obligations

3. HOW WE STORE AND PROTECT YOUR INFORMATION

Your information is stored securely through our website platform (Squarespace) and any third-party tools we use to run the site (e.g. payment processing, email marketing). We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We share information only with the service providers necessary to operate our business — for example, payment processors, shipping couriers, and email marketing platforms — and only to the extent needed for them to provide their service to us.

5. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience and understand site traffic. You can control cookies through your browser settings.

6. YOUR RIGHTS

You can ask us at any time:

— What personal information we hold about you

— To correct inaccurate information

— To delete your information, where we're not required to retain it for legal or accounting reasons

— To unsubscribe from marketing communications

To make any of these requests, contact us at [insert contact email].

7. CHILDREN'S PRIVACY

Our site is not directed at children, and we do not knowingly collect personal information from anyone under 18 without parental or guardian involvement.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version.

9. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, contact us at bambam@bxmbxm.com